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Customer Success

"Be the reason our users become lifelong members of the Sumizeit family."

You think "support" is a limiting word — you're not here to put out fires, you're here to make people love Sumizeit so much they tell everyone they know. You're the person who catches a frustrated user before they cancel and turns them into our biggest advocate. You're empathetic, fast, and a little obsessed with making people smile.

What you'll do

Handle support inquiries across email and chat with speed, warmth, and real solutions
Proactively reach out to users who look at-risk of churning before they ask to cancel
Gather and organize user feedback to surface product insights to the team
Build and maintain help documentation that actually answers questions on the first read

Who you are

A natural communicator who can turn "I'm furious" into "thank you so much" in one email
Detail-oriented and organized — you don't let things fall through the cracks
Someone who genuinely enjoys helping people and doesn't treat it as a stepping stone
Bonus: experience with Intercom, Zendesk, or similar tools

What you get

Remote and flexible hours

Direct influence on the product — your feedback shapes what gets built

Free Sumizeit Premium and a library's worth of reading material

A small, supportive team where your work is seen and recognized

Sound like you?

We'd love to hear from you. Send us a short note, your background, and why this role caught your eye. No cover letter essays required — just be yourself.

Apply now at Sumizeit