In today’s world, selling is all about offering customers solutions that are customized to their needs. It is about finding a solution that addresses the problems that they are dealing with.
Learning about your customer’s industry and what they need can be critical to success when it comes to selling what they need.
From the very beginning, you should be taking control of the conversation and tailoring what you are offering to the needs of the entire team. And when you are preparing to have a sales conversation, make sure that you are paying attention to the unique details of the company so that you can offer a teachable conversation.
About the Author
Matthew Dixon is an expert in sales, customer service and customer experience. He works as the Chief Product & Research Officer of Tethr, an AI venture in Austin, Texas. The company helps mine customer voice data for information. He used to work as the Senior Partner and the Global Head of Sales Force Effective Solutions at Korn Ferry hay Group. He also worked as Group Leader of sales, service, and customer experience of CEB (now Gartner).
He obtained a Ph.D from the Graduate School of Public and International Affairs at the University of Pittsburg. His Bachelor was in International Studies from Mount Saint Mary’s University in Emmitsburg, Maryland.
He is a public speaker and has worked for may corporations. He speaks about topics such as sales effectiveness to customer service. to customer experience. He is also a renown business author.
He is the author of the Challenger Sales, a Wall Street Journal best seller. He also writes for the Harvard Business review.
He currently lives in Maryland with his wife and four children.