Best-selling author Joseph Michelli explains how Airbnb has disrupted the hospitality industry and found great success by focusing on its values and principles. This book shows how to create a compassionate and engaged community. How to have excellent customer service. How to get the most out of your stakeholders. All of the examples were obtained from multiple interviews with Airbnb leadership as well as hosts and guests.
About the Author
Joseph A. Michelli is an American psychologist, speaker, and author. He is the writer of multiple business books such as The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and Driven to Delight. He was married to Nora Leigh Smith. His insights encourage leaders and workers to grow and invest passionately in all aspects of their lives. He received his master's and a doctorate from the University of Southern California and holds the Certified Speaking Professional designation from the National Speakers Association. He has two children. Nora did in 2013 after battling breast cancer.
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