Renée Evenson

Renée Evenson is a business training consultant specializing in conflict resolution, communication, and customer service. Before becoming an author and trainer, she spent 15 years in the telecommunications industry developing training programs and supporting small business clients. Her professional background informs her practical, language-focused approach to interpersonal challenges. In addition to Powerful Phrases for Dealing With Difficult People, she has written several books on customer service and workplace communication, all centered on the idea that empathy-driven language is one of the most powerful tools in any professional toolkit.